Privacy Policy

We collect the following information when you use the Site and place an order:

• Order and contact information: your name, shipping address, and email address, provided at checkout so we can process and ship your order.
• Payment information: payment card details are entered at checkout and processed directly by our third-party payment processor. We do not receive or store your full payment card number on our servers.
• Order details: the products and box size you purchase.
• Usage and device information: when you visit the Site, we and our analytics and advertising partners may automatically collect information such as your IP address, browser type, device type, pages visited, and referring source, through cookies and similar technologies.

We use your information to:

• Process, fulfill, and ship your orders.
• Send order confirmations, shipping updates, and respond to your questions.
• Operate, maintain, and improve the Site.
• Measure the performance of our advertising and understand how visitors use the Site.
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with legal obligations.

We use the following third-party services to operate this site:

• Google Analytics 4, provided by Google LLC, for traffic and conversion analytics.
• Resend, for transactional email delivery, including order confirmations, shipping updates, and account access links.
• Stripe, for payment processing. We do not store full payment card details on our servers; Stripe handles all card data per PCI-DSS standards.
• Vercel, for website hosting and edge delivery.

Each of these providers processes limited personal data on our behalf under their own privacy policies. We do not sell personal information to third parties.

The Site uses cookies and similar technologies for essential functionality, analytics, and advertising measurement. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them. You may also be able to limit ad tracking through your device or browser privacy settings.

We do not sell your personal information. We share information only as described in this Policy: with the third-party service providers listed above, when required by law or to respond to lawful requests, to protect our rights, safety, or property, or in connection with a business transfer such as a merger or acquisition.

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Order and transaction records: 7 years, as required by U.S. tax and accounting law.
• Customer account data: until you delete your account, after which records are purged within 30 days except where retention is required by law.
• Marketing email subscribers: until you opt out, after which records are purged within 30 days.
• Analytics data: retained per Google Analytics 4 defaults (currently 14 months from last user interaction).
• Support correspondence: 2 years from the date of the last message, to allow for follow-up on disputes or repeat issues.

We take reasonable measures to protect your information, and we work with reputable providers that maintain industry-standard security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. Depending on where you live, you may have additional rights under applicable privacy laws. You can also opt out of marketing emails using the unsubscribe link in any such email; we will still send transactional messages related to your orders.

The Site is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it.

All packaging is plain and unmarked, and order-related emails are kept discreet. We will never disclose the contents of your order to anyone other than you.

We may update this Privacy Policy from time to time. Changes become effective when posted to the Site with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance.

For any privacy questions or requests, text us at 469-562-3625 or email support@therubberbandit.com.